Director, User Experience

at Thomson West

Location: Eagan, MN

Thomson West is seeking an experienced, energetic leader for our user experience group. The Director of User Experience is responsible for oversight of user research and testing, interaction design and information architecture design for, the industry leader in legal research.

The UX Director works closely with the team to develop user-centered products and features, oversees the organizational and professional development of a growing team of usability engineers, visual designers, interaction designers and web developers, evangelizes user centered design and consults with product developers throughout the broader organization. Reports to Vice President of Westlaw Product Development.

This position is based in Eagan, MN. Moderate travel is required. West will cover relocation expenses for this position.


•Collaborate with interaction designers, usability engineers, graphic designers, business partners, and developers, to design the user interface, information architecture and interaction design of Westlaw.
•Provide leadership, management and supervision as needed to the UX team.
•Communicate and evangelize about user centered design and customer interaction within the New Product Development group and beyond.
•Consult on the development of usable organization and navigation systems and user interfaces for products and features.
•Direct the Manager of User Experience, who is responsible for overseeing the development and implementation of a formal program of user research and usability testing.
•Participate in all aspects of user experience design as needed to provide expertise and guidance. This participation may include conducting usability tests, analyzing and presenting findings, conducting contextual inquiry, leading working sessions and developing blue prints/wireframes,
•Stay abreast of advances on the web (both technical and experiential) and look for ways to appropriately integrate these advances into the Westlaw interface.
•Ensure that Westlaw maintains a cohesive user interface as it evolves by developing, maintaining and administering a style guide and/or pattern library.
•Ensure integration of efforts by staying informed of major initiatives, collaborating with peers to combine efforts, and creating synergies where appropriate.

Required Skills

•Demonstrated leadership experience in User Experience Design with deep expertise in interaction design, information architecture, usability engineering or all three.
•Demonstrated management and supervision skills and experience.
•Demonstrated skill motivating a team.
•Solid understanding of web technology, including technical capabilities and limitations•
•Expert understanding of methods for designing easy to use interfaces, including user and task analysis, information architecture, interface design, heuristic evaluation, and usability testing.
•Demonstrated ability to document designs in scenarios, workflows, site architectures, interaction notes, and page template/wireframe formats
•Understand the principles of information organization and user interface design
•5-7 years experience with information architecture, interaction design, and usability testing of websites, intranets, and/or web-based products and services.
•Ability to lead multi-disciplinary teams to consensus on design decisions
•Ability to interact positively with all levels of employees and management
•Public speaking proficiency and experience.
•Excellent oral, written and interpersonal skills

Preferred Skills/Experience

•Master's degree in information science, information design, human-computer interaction, anthropology, cognitive psychology or related fields.
•Knowledge of legal field a plus


Please go to the following link to apply:

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