Sr. Information Architect, User Experience (UX)

at CIM: Comcast Interactive Media

Location: Philadelphia PA (HQ)

As a Senior Designer UX (IA) in the CIM User Experience group, your key responsibilities will encompass IA design with a primary focus on the overall user experience for the set-top box interface, as well as Comcast online sites and mobile applications. You will be responsible for establishing and/or evolving UX guides, establishing and/or evolving UX libraries with a expert understanding of user experience best practices and the application of the experience within a wide variety of scenarios.

You will showcase your ability to concept, create, and present user experience concepts to a broad audience and ensure the UX team stays on target and on time.

The Senior Designer UX (IA) concepts and creates IA UX solutions that create experiences that provide effortless choice and control for XFINITY customers. The UX Designer will be responsible for documenting detailed UI specifications, collaborating on end-to-end solutions with directors, art directors, designers, architects and other UX specialists for all CIM products and features, and is an integral member of the UX team’s creative process in delivering world class customer experiences. Active participation and on-going dialogue with Comcast Product managers and development teams is also expected.

Job Duties

• Develop information architecture and navigation paradigms for the discovery, management and consumption of video content.

• Provide strong UX IA design, and support, helping define project approach to accommodate constraints while delivering the best user experience.

• Collaborate with and participate in ideation and concept explorations with the UX team throughout any project lifecycle.

• Deliver UX IA designs in alignment with overarching business and user experience goals.

• Articulate and track project milestones, deliverables and risks with the UX team, in addition to communicating progress, near term tasks/deliverables, issues and accomplishments.

• Serve as a liaison between the UX team members, identifying and participating in UX specific project IA designs that align features and platforms towards a unified strategy. This includes concept sketches, heuristics, flows or wireframes, click-through demos/prototypes and assists in the creation of associated mitigation plans

• Prepare and deliver UX presentations and road shows representing the user experience organization with in-depth knowledge of why design and information architecture choices are being made

• Contribute to the growing library of knowledge around user-centered design both through the products developed and best practice research

• Take the lead on internal and external vendor communication directly related to assigned project(s)

• Mentoring and coaching of UX team members and project oversight


• Minimum involvement of 3 years designing interactive experiences for mobile, internet or equivalent interactive platforms with a strong ability to successfully organize, prioritize and manage multiple projects in a deadline-driven environment.

• Bachelors Degree in Design, Computer Science, Human Factors or equivalent work experience with any combination of strong Visual Design, Writing, Information Architecture, Presentation and Collaboration skills.

• Expertise creating or applying interaction systems to create wireframes for screens or pages that expand on an existing application or website design

• Excellent information architecture skills (including, but not limited to: ability to design intuitive interactions (web, mobile, set top box), can organize information to create intuitive hierarchy, understanding of user needs and can design interactive solutions that balance those needs with business goals) 

• Expertise with interaction design and documentation. Ability to understand and apply research findings

• Ability to evangelize user-centered design principles 

• Ability to operate independently, but able to ask for advice when facing a challenge

• Excellent facilitation, brainstorming and collaboration skills with expert user experience orientation and exceptional people

• Must have a strong understanding of Omnigraffle (or other wireframe related software)

• Proficient with diverse writing, presentation, project management software

• Must be comfortable working with established UX guides and/or the ability to assist in their continued evolution

• Must have strong verbal communication skills, including the ability to speak effectively before staff or other internal groups

• Demonstrated ability to work effectively across organizational boundaries with the ability to prioritize and execute

• Experience designing and developing products to large consumer base

• A strong portfolio of solid web, mobile and multi-media are required. Broadcast, print, identity, packaging, storyboard sketches are a plus


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