Sr. Mobile Usability Researcher


Location: Amsterdam, The Netherlands

We are looking for a Senior Usability Researcher specialized in our mobile channels. Your user insights about our apps and mobile websites will help the business understand opportunities and challenges for growing on all mobile devices. Your area of expertise should spread across all mobile phones and tablets on which our website can be accessed. Most of your concrete advises will be centered on the optimization of user experience for visitors. You will need to have strong (mobile) usability experience and e-commerce background.

You will be responsible for deciding what method to use, which data to capture, and how to interpret and communicate the results to your colleagues. Your personal toolkit is composed of a variety of methods, including traditional one-one usability interviews, surveys, and data analysis. You will focus on short-term conversion, commission and long-term customer loyalty.
This role will require occasional travel across the world to conduct research. Day-to-day you will be working with usability and analytics specialists, product owners, designers and developers. This position is located in our global headquarters in Amsterdam, The Netherlands

You will mainly use your knowledge to:
Initiate and execute research to discover opportunities for concrete website optimization experiments
Provide in-depth research insights and communicate the most relevant industry and competitive insights to stakeholders in all departments
Help the mobile teams prioritize and refine their projects by providing the user perspective

Passionate hands-on mobile usability researcher
Excellent analytical skills
Good communication skills
Entrepreneurial attitude and able to work independently
A strong commercial mindset
Resourceful, pragmatic thinker
Data driven, with a feeling for numbers
Self-starter, highly motivated, team-player
Fluency in English, both verbal and written

At least 7-8 years of proven experience in usability- and market research - doing both qualitative user interviews and quantitative data analysis
Several years of research experience on mobile phones and tablets
E-commerce experience
Consultancy experience (preferred)
Experience working with A/B testing (preferred)
Master's degree in: psychology, sociology or marketing (or related disciplines)
Work at Booking

There are many benefits in joining the team. We offer a competitive salary, attractive bonus plan, 26 days of annual leave, commuting reimbursement, a pension scheme, travel perks through, and training opportunities. In addition, we offer relocation packages and work sponsorship for worldwide candidates to join our growing IT team in Amsterdam!

You are you, We are Booking!

We are a global company headquartered in the beautiful city of Amsterdam. Our culture is built around good ideas and a collaborative environment. We all share the responsibility to make our company even better. We believe that every employee can add their own unique value to the company, just by being you. We invite you to make your own mark on the company. Together we can set off on an exciting journey.


We offer a competitive salary plus bonuses, with opportunities for career progression within our fast growing company. This position is open to worldwide candidates and in the case of relocation we will assist you with a relocation package insuring a smooth transition to working and living in the Netherlands, where you'll be joining a team of people from all over the world who now call Amsterdam home.


Apply Here

Download this job in XML format.